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  • Careers
  • Technical Specialist - Manchester, UK

Technical Specialist - Manchester, UK

No longer accepting applications

Job title: Technical Specialist

Contract: Permanent

Location: Manchester, UK. On-site.

Start date: April/May

 

Company Profile

Proteintech is an international biotechnology company that manufactures antibodies, ELISA kits and proteins for use in life science research. Proteintech manufactures all its own products to the highest standards possible, with complete control over the whole manufacturing, validation and QC process. 200,000+ citations of Proteintech products demonstrate what matters most to the company: the success of its reagents in the hands of scientists, helping them make discoveries that change and explain the world around us.

The Technical Specialist position is based at the European HQ in Manchester. Key to succeeding in this role involves engaging with the research community through high-level technical support and delivering the best experience possible to Proteintech customers.

As part of a small team, you will have real responsibility and will gain exposure to multiple facets of the business. We are offering a competitive salary (negotiable dependant on experience), private healthcare and a company pension.

 

Duties & Responsibilities

  • The Technical Specialist is responsible for scientific and application support for the entire Proteintech product portfolio in EMEAI. Their duties include:

  • Act as the first line of technical support for customers, distributors and internal teams. Co-ordinate support resources for all incoming technical issues.

  • Partner with operations and sales team to provide a high standard of pre and post sales experience to Proteintech customers.

  • Provide relevant product and market feedback to R&D and product teams.

  • Liaise with internal scientific and quality teams to resolve technical issues and implement corrective actions where necessary.

  • Deliver technical training to internal teams and in-person seminars to external customers.

  • Manage new and ongoing case workload using Salesforce CRM platform.

  • Draft documentation and maintain CRM knowledge base to assist other departments with product queries.

  • Work with internal and external teams to establish H&S and SOP procedures for on-site product demonstrations.

  • Manage on-site training sessions at the Proteintech demonstration laboratory in Manchester.

 

Ideal Candidate

 

  • Must possess a life-science PhD with at least 3 years of laboratory experience.

  • 2+ years of professional experience in a relevant technical support position would be desirable but this is not essential.

  • Must possess excellent knowledge of antibody assays and techniques, including at least 3 from the following: Western Blot, Immunohistochemistry, Immunofluorescence, Flow Cytometry and Immunoprecipitation, ELISA

  • Must possess exceptional communication and interpersonal skills, both written and spoken.

  • Independent, driven and able to work on own initiative with minimal direction.

  • Strong time management and organizational skills

 

Additional Requirements

 

  • Must be able to travel on a regular basis throughout the UK and Europe (Approx 25%).

  • German or French language skills would be an advantage.

 

Salary

 

Negotiable dependent on experience

 

Please send a CV including all relevant experience and references to kier@ptglab.com

In-person interviews will take place in March.