Privacy Policy

Privacy policy updated for GDPR.


Proteintech needs to gather and use certain information about individuals. These can include customers, business contacts, employees and other stakeholders the organisation has a relationship with or may need to contact. This policy describes how this personal data must be collected, handled and stored to meet the company’s data protection standards and to comply with GDPR law.

This policy covers the following matters (amongst others): the collection of personal information; the use of that personal information; the legal bases for the processing of that information; disclosures of that personal information and the use of cookies on the website in compliance with the 2018 General Data Protection Regulation (GDPR).

If you have any questions or concerns about our use of your personal information, please contact us using the contact details provided in this privacy policy.

Why the policy exists

This data protection policy ensures Proteintech:

  • Complies with data protection law and follows good practice.
  • Protects the rights of staff, customers and partners.
  • Is open to how it stores and processes individuals data.
Types of data collected by Proteintech

Among the types of Personal Data that this Application collects, by itself or through third parties, there are: Cookies, Usage data, first name, last name, date of birth, phone number, VAT Number, company name, PI name, address, state, province, email address, ZIP/Postal code, Various types of data, city, Tax ID, field of activity, User ID, country, username, password and fax number. Complete details on each type of personal data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the data collection.

The personal data may be freely provided by the user, or, in case of usage data, collected automatically when using this application. In cases where this application specifically states that some data is not mandatory, users are free not to communicate this data without any consequences on the availability or the functioning of the service. Users who are uncertain about which personal data is mandatory are welcome to contact the owner. Any use of cookies – or of other tracking tools – by this application or by the owners of third-party services used by this application serves the purpose of providing the service required by the user, in addition to any other purposes described in the present document and in the cookie policy. 

Information from third party sources

Proteintech may receive data from third parties (eg conferences, tradeshows or other life science events), where these third parties have your consent or are otherwise legally permitted or required to disclose your personal information. We may also collect information from publicly available sources, including scientific publications, university websites and publicly available information on social media. This helps us target our marketing closer to your interests.

Proteintech will use your personal information only for the purposes described in this privacy policy or for purposes that are stated and explained at the time the information is collected. We may also process your personal information for additional purposes that are compatible with that original purpose in accordance with applicable data protection laws.

Mode and place of processing data

Methods of processing

The Data Controller processes the data of Users in a proper manner and shall take appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the data. The data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the data controller, in some cases, the data may be accessible to certain types of persons in charge, involved with the operation of the site (administration, sales, marketing, legal, system administration).


The Data is processed at the Data Controller's operating offices and in any other places where the parties involved with the processing are located. For further information, please contact the Data Controller.

Retention time

The Data is kept for the time necessary to provide the service requested by the User, or stated by the purposes outlined in this document, and the User can always request that the Data Controller suspend or remove the data.


We may disclose your data to any Proteintech employee or approved distributor company (only if the data subject is located in the distributor’s geographic region) as reasonably necessary for the purposes, and on the legal bases, set out in this policy.[ Information about our approved distributors can be found at Financial transactions relating to Proteintech services are handled by our payment services providers, Global Payments. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing payments, refunding, and dealing with complaints and queries relating to such payments and refunds.

The use of the collected data

The data concerning the user is collected to allow the owner to provide its services, as well as for the following purposes: Analytics, Contacting the User, Interaction with live chat platforms, Managing landing and invitation pages, Registration and authentication and SPAM protection.

The personal data used for each purpose is outlined in the specific sections of this document.

Detailed information on the processing of personal data

Personal Data is collected for the following purposes and using the following services:


The services contained in this section enable the owner to monitor and analyze web traffic and can be used to keep track of user behavior.

Google Analytics (Google Inc.)

Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of this Application, to prepare reports on its activities and share them with other Google services. Google may use the Data collected to contextualize and personalize the ads of its own advertising network.

Personal Data collected: Cookies and usage data. You can opt out here.

Google AdWords conversion tracking (Google Inc.)

Google AdWords conversion tracking is an analytics service provided by Google Inc. that connects data from the Google AdWords advertising network with actions performed on this Application.

Personal Data collected: Cookies and Usage data. You can opt out here.

User ID extension for Google Analytics (Google Inc.)

Google Analytics on this application makes use of a feature called user ID. This setup allows for a more accurate tracking of users by associating that user with the same ID over various sessions and devices. It is set up in a way that doesn’t allow Google to personally identify an individual or permanently identify a particular device.
The User ID extension might make it possible to connect Data from Google Analytics with other Data about the User collected by this Application. The opt-out link below will only opt you out for the device you are on, but not from tracking performed independently by the Owner. Contact the Owner via the email address provided in this privacy policy to object to the aforementioned tracking as well.

Personal Data collected: Cookies. You can opt out here.

Interaction with live chat platforms

This type of services allows users to interact with third party live chat platforms directly from the pages of this application, for contacting and being contacted by this application support service. If one of these services is installed, it may collect browsing and usage data in the pages where it is installed, even if the users do not actively use the service. Moreover, live chat conversations may be logged.

Comm100 Widget (Comm100 Network Corporation)

The Comm100 Widget is a service for interacting with the Comm100 live chat platform provided by Comm100 Network Corporation.

Personal Data collected: Cookies and Usage data.

Place of processing: Canada – Privacy Policy

Registration and authentication

By registering or authenticating, users allow this application to identify them and give them access to dedicated services. 

Direct registration (This Application)

The user registers by filling out the registration form and providing the Personal Data directly to this application.

Personal Data collected: address, city, company name, country, email address, fax number, field of activity, first name, last name, password, phone number, province, state, Tax ID, User ID, username, Various types of Data, VAT Number and ZIP/Postal code.

Contacting the user

Contact form

By filling in the contact form with their data, the user authorizes this application to use these details to reply to requests for information, quotes or any other kind of request as indicated by the form’s header.

Personal Data collected: address, city, company name, date of birth, email address, field of activity, first name, last name, phone number, province, state, Tax ID, User ID, Various types of Data, VAT Number and ZIP/Postal code.

Mailing list or newsletter

By registering on the mailing list or for the newsletter, the user’s email address will be added to the contact list of those who may receive email messages containing information of commercial or promotional nature concerning Proteintech.

We only want to contact you with marketing communications you are interested in. If you don’t want to receive such communications, you can click on the “unsubscribe” link at the bottom of every marketing e-mail we send.

Personal Data collected: address, city, company name, country, date of birth, email address, first name, last name, phone number, province, state and ZIP/Postal code. Data subjects can opt out at any time.

SPAM protection

This type of services analyzes the traffic of this application, potentially containing users' personal data, with the purpose of filtering it from parts of traffic, messages and content that are recognized as SPAM.

Google reCAPTCHA (Google Inc.)

Google reCAPTCHA is a SPAM protection service provided by Google Inc.

Personal Data collected: Cookies and Usage data.

Place of processing: US – Privacy Policy

Further information about personal data

Selling goods and services online

The personal data collected are used to provide the user with services or to sell goods, including payment and possible delivery.
The personal data collected to complete the payment may include the credit card, the bank account used for the transfer, or any other means of payment envisaged. The kind of data collected by this application depends on the payment system used.

Cookie Policy

This Application uses Cookies. To learn more and for a detailed cookie notice, you may consult the Cookie Policy.

Further information about data collection and processing 

Legal action

The User's Personal Data may be used for legal purposes by the Data Controller, in Court or in the stages leading to possible legal action arising from improper use of this application or the related services. The user declares to be aware that the data controller may be required to reveal personal data upon request of public authorities.

Additional information about User's personal data

In addition to the information contained in this privacy policy, this application may provide the user with additional and contextual information concerning particular services or the collection and processing of Personal Data upon request.

System logs and maintenance

For operation and maintenance purposes, this Application and any third-party services may collect files that record interaction with this Application (System logs) or use for this purpose other personal data (such as IP Address).

Information not contained in this policy

More details concerning the collection or processing of Personal Data may be requested from the data controller at any time. Please see the contact information at the end of this policy.

The rights of Users 

Data subject’s rights under data protection law are:

  • the right to access;
  • the right to rectification;
  • the right to erasure;
  • the right to restrict processing;
  • the right to object to processing;
  • the right to data portability;
  • the right to complain to a supervisory authority
  • the right to withdraw consent.

Users have the right, at any time, to know whether their personal data has been stored and can consult the data controller to learn about their contents and origin, to verify their accuracy or to ask for them to be supplemented, cancelled, updated or corrected, or for their transformation into anonymous format or to block any data held in violation of the law, as well as to oppose their treatment for any and all legitimate reasons. Requests should be sent to the data controller.

Changes to this privacy policy

The Data Controller reserves the right to make changes to this privacy policy at any time by giving notice to its users on this page. It is strongly recommended to check this page often, referring to the date of the last modification. If a user objects to any of the changes to the policy, the user must cease using this application and can request that the data controller remove the personal data. Unless stated otherwise, the then-current privacy policy applies to all personal data the data controller has about users.

Information about this privacy policy

The data controller is responsible for this privacy policy, prepared starting from the modules provided by Iubenda and hosted on Iubenda's servers.

Definitions and legal references

Personal Data

Any information regarding a natural person, a legal person, an institution or an association, which is, or can be, identified, even indirectly, by reference to any other information, including a personal identification number.

Usage Data

Information collected automatically from this application (or third-party services employed in this application), which can include: the IP addresses or domain names of the computers utilized by the Users who use this Application, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server's answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the User, the various time details per visit (e.g., the time spent on each page within the Application) and the details about the path followed within the Application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User's IT environment.


The individual using this application, which must coincide with or be authorized by the data subject, to whom the personal data refers.

Data Subject

The legal or natural person to whom the personal data refers.

Data Processor (or Data Supervisor)

The natural person, legal person, public administration or any other body, association or organization authorized by the data controller to process the personal data in compliance with this privacy policy.

Data Controller (or Owner)

The natural person, legal person, public administration or any other body, association or organization with the right, also jointly with another data controller, to make decisions regarding the purposes, and the methods of processing of personal data and the means used, including the security measures concerning the operation and use of this Application. The data controller, unless otherwise specified, is the owner of this application.

This Application

The hardware or software tool by which the personal data of the user is collected.


Small piece of data stored in the User's device.

Contact information

If you have any questions or concerns about our use of your personal information, please contact us by e-mail on 

Owner and Data Controller:  Proteintech Europe. 4th Floor, 196 Deansgate, Manchester, M3 3WF.

Owner contact email:


16 May, 2018


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