Any distributor in SEA/APAC region?

Please visit our contact page and select the country/region to be delivered to. You will find the distributor list based on the country/region you have selected.

How do I know if the product is available in stock?

You will be able to check the stock availability of the item once you have selected the catalog number and size option.

When will my order be delivered?

The estimated lead time varies depending on stock availability. You can find out from our website once you have selected the catalog number and size option.

What are the charges for shipping?

How are the products packaged?

Our packaging materials have been validated to be able to last for 72 hours in dry ice and 96 hours in gel pack. Please refer to the documents for more information.

How to place an order?

• You can choose to create an online quotation and/or order online.
• Alternatively, you can email to singapore@ptglab.com for quotation and purchase.

What information is required to place an order?

• Product catalog number, quantity and size
• Personal details (i.e. Name, contact number and email)
• Delivery and Billing address

For customers outside Singapore, the below fields are required:

• VAT/FEIN (tax) number (under Payment Information)
• FedEx account (indicate under additional instructions)

How do I know if my order has been received by Proteintech?

You will be receiving an email from us once we have processed the order. You will also be notified on the stock availability and estimated lead time for each order.

If you have not heard from us one business day after order has been placed, please email to singapore@ptglab.com for confirmation.

How do I cancel an order?

Please email to singapore@ptglab.com as soon as possible if you wish to cancel an order. Order cancellation is not allowed once shipment is arranged.

What is the return / replacement policy?

Please refer to the “Product Guarantee” page in our Support section.